Refund & Cancellation Policy
Our policy regarding refunds and cancellations for all services
At MahiPay, we aim to provide smooth and efficient services for mobile recharges, utility bill payments, and other related financial services. However, we understand that sometimes issues may arise. This policy outlines the guidelines for refunds and cancellations.
1. Cancellation Policy
Recharge/Payment Cancellation
Once a recharge or utility bill payment is successfully initiated and processed through our platform, it cannot be canceled. We do not allow cancellations after transactions have been submitted to the service provider (e.g., mobile operators, utility companies).
Incorrect Details
It is your responsibility to ensure that the details entered (e.g., mobile number, bill details) are accurate before confirming the transaction. MahiPay is not responsible for incorrect recharges or payments made due to user error.
2. Refund Policy
Failed Transactions
In case of a failed transaction where the amount is debited from your bank account but the recharge or bill payment is not completed, the amount will be refunded to your original payment method within 5-7 business days, depending on your bank or payment gateway provider.
Duplicate Transactions
If you mistakenly perform the same transaction twice, and both are successful, we will only refund one of the payments. The refund will be processed after verification with the service provider.
Refunds to Original Payment Method
All refunds will be credited back to the original payment method (e.g., credit card, debit card, bank account, UPI) used for the transaction. Refund times may vary depending on your bank or payment provider.
Non-Refundable Transactions
Any successful recharge or bill payment made through our platform is final and non-refundable unless it falls under one of the scenarios listed above (failed transaction, duplicate transaction).
3. Refund Process
Steps to Request a Refund:
- Contact our customer support team immediately
- Provide transaction details and proof of payment
- Our team will verify the transaction with the service provider
- If eligible, refund will be processed within 5-7 business days
- You will receive confirmation once the refund is initiated
4. Dispute Resolution
In case of any disputes regarding transactions, refunds, or cancellations, our customer support team will work with you to resolve the issue fairly and promptly. All disputes will be handled in accordance with Indian consumer protection laws.
5. Contact Us
If you have any queries or issues related to refunds or cancellations, please contact our customer support team. We are available to assist you:
Email: support@mahipay.in
Phone: +91 9154998985
WhatsApp: +91 9154998985
Address: 7-31 Venkatapuram Sirvel, Nandyal AP 518510
Business Hours: Monday to Saturday, 9:00 AM to 6:00 PM
6. Policy Updates
We reserve the right to modify or update this Refund and Cancellation Policy at any time without prior notice. Please review this page periodically for changes. The updated policy will be effective immediately upon posting on our website.
Last updated: January 2024